Ordering, shipping and payment conditions

Shipping

We ship by DHL or PostNL. These usually deliver within 24 hours (within Holland and Belgium). For other countries the lead-time is about 2-3 days. After your order is processed and ready to ship you will receive a notification by email, detailing the scheduled delivery date and a Track & Trace code.

Shipping cost per country

We charge a fixed fee for shipping (figures exclude VAT):

We can arrange transportation for orders to customers outside the EU and will provide an estimate of the shipping cost. Alternatively, you can arrange shipping & collection yourself.

In case you wish to book your own transport, you can indicate this at checkout. In which case we do not charge shipping- or order costs.

We continue shipping throughout the summer!

If the temperature reaches 24ºC, we ship all orders in special insulation packaging with ice-gel-packs. These survive temperatures up to 35 degrees for about 3 days. At no extra cost!

• Before shipping we check the weather forecast at our location, the destination, and locations along the route (if known).
• We make sure that the parcels are collected by the carrier as late as possible in the afternoon.
• In case of warm weather we ship out from Monday-Wednesday depending on the expected transit time. And in order to exclude risk of parcels being stored in a carrier's warehouse over the weekend.

EcoCoolBox: an environmentally friendly insulated packaging

The EcoCoolBox which we use for insulated shipping is a unique, completely paper-based and environmentally friendly insulated packaging with an equal or even better insulation performance than EPS (tempex / styrofoam) based solutions. The liners of the boxes are made of fine paper fibres. These fibres have outstanding isulation characteristics, comply to European directives for contact with food products, are 100% recycable, and are made of clean recycled cardboard.

What you can do yourself

Please insure that the delivery address will not result in the package sitting outdoors for any length of time. The High Five Company is not liable for theft or damage during shipping or upon delivery. We highly suggest shipping where you can receive the package immediately. The High Five Company is not responsible for incorrect shipping addresses or addresses where delivery results in a package remaining in a hot, rainy, or otherwise unsuitable environment.

When we pause shipping

We pause shipping orders if the ambient temperature is over 35ºC in our and/or your location, in which case will delay such orders. But it is your responsibility to order chocolate to be received at under 35ºC. The High Five Company will not refund or replace melted chocolate. Please note this before ordering! You may request a delay in your shipment until the ambient temperature is below 35ºC at your location by adding a note to your order.

Payment

• iDeal
• Credit card (Visa, Mastercard, American Express)
• Bancontact / Mister Cash (Belgium)
• Invoice - settlement terms 21 days d.o.i.

For new international customers we ask for payment in advance, before the dispatch of the goods. After 3 succesful orders we can switch to payment by invoice (settlement terms 21 days d.o.i.).