Ordering

  • You can order via the normal product pages in the webshop or via the Quick Order Form.
  • Both the Recommended Retail Price (incl. 9% VAT) as well the wholesale price (excl. VAT) is indicated for each product.

Pre-Order vs Stock-Order

  • Stock products: Lead-time is 1-3 days.
  • Zotter Special Order Products: Lead-time is 1 to 2 weeks.
  • All other Special Order products: These are processed the last day of each month and delivered within 10 days after. Lead-time therefore varies from 1-5 weeks.

Prices

  • All suggested retail prices are incl. 9% VAT, all wholesale prices are exclusive of VAT.
  • It is possible to apply 0% VAT for EU customers based outside Holland. Please store your VAT number in the designated area of your account pages, or the checkout page.

Shipping costs

We charge a fixed fee for shipping (figures exclude VAT):
 Zone 1Zone 2Zone 3Zone 4Zone 5Zone 6
Countries the NetherlandsBelgium
Germany
Luxembourg
United Kingdom
Austria
Czech Republic
Denmark
France
Italy
Ireland
Monaco
Slovakia
Spain
Finland
Hungary
Poland
Portugal
Slovenia
Sweden
Switzerland
Bulgary
Estonia
Greece
Latvia
Lithuania
Rest of the world
Shipping costs€7,50€12,50€20,-€25,-€30,-Only own transportation possible
Free order (free shipping)€300,-€450,-€750,-€1.000,-€1.250,-
Minimum ordernonenonenonenonenone€500,-
We do not arrange transportation for orders to customers outside the EU, these need to arrange shipping themselves. In case you wish to book your own transport, you can indicate this at checkout. We then do not charge shipping- or order costs.

Payment

Payment can be settled on account (invoice), by iDeal (the Netherlands) or Credit Card. For shipments outside the Netherlands we ship only after receipt of the payment in full.

Invoice

The invoice for your order is send my email when the order is processed and shipped.

Delivery

We ship by PostNL. PostNL usually deliver within 24 hours (within Holland and Belgium). For other countries the lead-time is about 2-3 days. After your order is processed and ready to ship you will receive a notification by email, detailing the scheduled delivery date and a Track & Trace code.

Best By Date (BBD)

Attention: the date format on all American packaging is as follows: MM-DD-YY (the month first, opposite to what is custom in Europe). American artisanal chocolate makers normality give 12 months from date of production. Chocolate which we supply you with has a Best By Date of minimum 4 months. We discount and clear all product with a shorter Best By Date.