Holidays, Christmas & Winter - The High Five Company

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Lead-times Ordering, Shipping & Payments

Product types and lead time

We have two types of products in our range; stock products and Zotter back-order products (e.g. hand-scooped).

	Stock products	Zotter backorder products (e.g. Hand-Scooped, Squaring the Circle)
Brands / products	Cacaosuyo, Chocolate Tree, Dick Taylor, Fjåk, Fruition, Krak, Menakao, Qantu, Standout, Taza, To'ak and Zotter.	All Zotter hand-scooped bars, all squaring the circle and all product from the Zotter range that are not available online but only via the price & ordersheet.
Procedure	These we supply from stock	These we do not stock and supply on customer order only.
Lead-time	1-3 working days	1 week

On the Product page ('product data' tab) as well as on the Quick Order Form the type of product and the respective lead-time is indicated.

Combining stock products and Zotter back-order products in one order

It is possible to combine stock products and Zotter back-order products in one order. We will contact you to check if you want the order to be shipped in two parts or wait untill it's complete and then ship in whole.

Ordering

We have no minimum order for EU customers.
Minimum order for non-EU customers is €500,-
Ordering goes by case quantity. If there's less stock than the case quantity the system won't allow you to add it to the cart. We can add this for you to your order manually. Just leave a note in the comments or contact us otherwise.
You can order via the normal product or brand pages in the webshop or via the Quick Order Form.
In My Quick Order you will find items you have previously ordered - even more convenient for repeat purchases!
Both the Recommended Retail Price (excl. VAT) as well the wholesale price (excl. VAT) is indicated for each product.

Shipping

We ship by DHL or PostNL. These usually deliver within 24 hours (within Holland and Belgium). For other countries the lead-time is about 2-3 days. After your order is processed and ready to ship you will receive a notification by email, detailing the scheduled delivery date and a Track & Trace code.

Shipping cost per country

We charge a fixed fee for shipping (figures exclude VAT):

	Zone 1	Zone 2	Zone 3	Zone 4	Zone 5	Zone 6
Countries	Belgium Germany the Netherlands	Denmark France Luxembourg Poland	Austria Czech Republic Estonia Finland Hungary Latvia Lithuania Monaco Romania Slovakia Slovenia Sweden	Cyprus Bulgaria Greece Ireland Italy Malta Portugal Spain	Croatia	Rest of the world
Shipping costs	€7,50	€15,00	€20,00	€25,00	€30,00	Actual cost
Free order (free shipping)	€150,-	€300,-	€400,-	€500,-	€600,-	none
Minimum order	-	-	-	-	-	€500,-

We can arrange transportation for orders to customers outside the EU and will provide an estimate of the shipping cost. Alternatively, you can arrange shipping & collection yourself.

In case you wish to book your own transport, you can indicate this at checkout. In which case we do not charge shipping- or order costs.

Payment

iDeal
Credit card (Visa, Mastercard, American Express)
Bancontact / Mister Cash (Belgium)
Invoice - settlement terms 21 days d.o.i.

For new international customers we ask for payment in advance, before the dispatch of the goods. After 3 succesful orders we can switch to payment by invoice (settlement terms 21 days d.o.i.).