Valentine Archieven | The High Five Company

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Product types and lead time

We work with a tiered lead-time structure and the lead-time depends on the type of product. We distinguish three types of products in our range;

	Stock products	Special Order Zotter	Special Order products
Brands / products	Amano, Bean Geeks, Cacaosuyo, Chocolate Tree, Dick Taylor, Fjåk, Fruition, Menakao, MIA, Raaka, Taza, To'ak and Zotter.	All hand-scooped products	Cuna de Piedra, French Broad, letterpress, Luisa Abram, Mañoa, Markham & Fitz, Qantu, Ritual and Solstice.
Procedure	these we supply from stock	these we do not stock and supply on customer order	these we do not stock either, we collect all orders from our customers during the month and we order it in from the US on the first day of the new month, lead-time is then before the 10th of that month. For example: - if you order on Sept 2nd, you will get the product before Oct 10. - if you order on Sept. 30th, you will also get it before Oct. 10th. - this applies to every month.
Lead-time	1-3 working days	1-2 weeks	10 days to 40 days

On the Product page ('product data' tab) as well as on the Quick Order Form the type of product and the respective lead-time is indicated.

Orders combining Stock and Special Order Products

If your order consists of product from more than one lead-time category we will normally ship when the order is complete 9when the Special Order products have been received). In case the despatch date as a result of that comes to more than two weeks we will contact you to confirm to wait or make a partial delivery.

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