Jasmine Mint (68% dark)
Brand: Raaka, Raaka Botanical Collection
DELICIOUSLY DELICATE
Raaka steep jasmine and mint in cacao butter, then blend it with single origin cacao for a soothing and uplifting dark chocolate. The chocolate equivalent to tea time.
Raaka proudly partners with their neighbor, the landmark New York Botanical Garden, which supports living collections of more than one million plants inside their 250-acre landscape and conservatory. This bar celebrates the beauty and flavor of the plants that surround and sustain us.
Each bar is wrapped in botanical artwork from NYBG’s historical archives. A percentage of proceeds goes back to NYBG’s work in plant science and conservation, horticulture, and education.
Origin:
Semuliki Forest, Uganda
Suggested Retail: € 6,95
Login for wholesale pricing and purchasing.
All prices (SRP & wholesale) exclude VAT.
Shipping calculated at checkout.
Product types and lead time
We work with a tiered lead-time structure and the lead-time depends on the type of product. We distinguish three types of products in our range;
| Stock products | Zotter backorder products (e.g. Hand-Scooped, Squaring the Circle) | Special Order products | |
|---|---|---|---|
| Brands / products | Amano, Aruntam, Cacaosuyo, Chocolate Tree, Dick Taylor, Fjåk, Fossa, Fruition, Hogarth, Menakao, MIA, Raaka, Taza, To'ak and Zotter. | All Zotter hand-scooped bars, all squaring the circle and all product from the Zotter range that are not available online but only via the price & ordersheet. | Cuna de Piedra, French Broad, Letterpress, Luisa Abram, Mañoa, Markham & Fitz, Qantu, Ritual and Solstice. |
| Procedure | These we supply from stock | These we do not stock and supply on customer order only. | These we do not stock, we collect all orders from our customers during the month and we order it in from the US on the first day of the new month, lead-time is then before the 10th of that month. For example: - if you order on Sept 2nd, you will get the product before Oct 10. - if you order on Sept. 30th, you will also get it before Oct. 10th. - this applies to every month. |
| Lead-time | 1-3 working days | 1-2 weeks | 10 days to 40 days |
On the Product page ('product data' tab) as well as on the Quick Order Form the type of product and the respective lead-time is indicated.
Orders combining Stock and Special Order Products
If your order consists of product from more than one lead-time category we will normally ship when the order is complete (when the Special Order products have been received). In case the despatch date as a result of that comes to more than two weeks we will contact you to confirm to wait or make a partial delivery.
Ordering
- We have no minimum order for EU customers.
- Minimum order for non-EU customers is €500,-
- Ordering goes by case quantity. If there's less stock than the case quantity the system won't allow you to add it to the cart. We can add this for you to your order manually. Just leave a note in the comments or contact us otherwise.
- You can order via the normal product or brand pages in the webshop or via the Quick Order Form.
- In My Quick Order you will find items you have previously ordered - even more convenient for repeat purchases!
- Both the Recommended Retail Price (excl. VAT) as well the wholesale price (excl. VAT) is indicated for each product.
Product types and lead time
We work with a tiered lead-time structure and the lead-time depends on the type of product. We distinguish three types of products in our range;
| Stock products | Zotter backorder products (e.g. Hand-Scooped, Squaring the Circle) | Special Order products | |
|---|---|---|---|
| Brands / products | Amano, Aruntam, Cacaosuyo, Chocolate Tree, Dick Taylor, Fjåk, Fossa, Fruition, Hogarth, Menakao, MIA, Raaka, Taza, To'ak and Zotter. | All Zotter hand-scooped bars, all squaring the circle and all product from the Zotter range that are not available online but only via the price & ordersheet. | Cuna de Piedra, French Broad, Letterpress, Luisa Abram, Mañoa, Markham & Fitz, Qantu, Ritual and Solstice. |
| Procedure | These we supply from stock | These we do not stock and supply on customer order only. | These we do not stock, we collect all orders from our customers during the month and we order it in from the US on the first day of the new month, lead-time is then before the 10th of that month. For example: - if you order on Sept 2nd, you will get the product before Oct 10. - if you order on Sept. 30th, you will also get it before Oct. 10th. - this applies to every month. |
| Lead-time | 1-3 working days | 1-2 weeks | 10 days to 40 days |
On the Product page ('product data' tab) as well as on the Quick Order Form the type of product and the respective lead-time is indicated.
Orders combining Stock and Special Order Products
If your order consists of product from more than one lead-time category we will normally ship when the order is complete (when the Special Order products have been received). In case the despatch date as a result of that comes to more than two weeks we will contact you to confirm to wait or make a partial delivery.
Shipping
We ship by DHL or PostNL. These usually deliver within 24 hours (within Holland and Belgium). For other countries the lead-time is about 2-3 days. After your order is processed and ready to ship you will receive a notification by email, detailing the scheduled delivery date and a Track & Trace code.
Shipping cost per country
We charge a fixed fee for shipping (figures exclude VAT):
| Countries | shipping costs | free shipping order value |
|---|---|---|
| Austria | €14,95 | €200 |
| Belgium | €9,34 | €200 |
| Bulgary | €22,32 | €300 |
| Croatia | €18,86 | €250 |
| Cyprus | 20,62 | €250 |
| Czech Republic | €17,32 | €250 |
| Denmark | €14,87 | €200 |
| Estonia | €27,50 | €300 |
| Finland | €28,73 | €300 |
| France | €11,87 | €200 |
| Germany | €9,39 | €200 |
| Greece | €24,03 | €300 |
| Hungary | €17,94 | €250 |
| Ireland | €20,45 | €250 |
| Italy | €20,20 | €250 |
| Latvia | €27,47 | €300 |
| Lithuania | €27,47 | €300 |
| Luxembourg | €17,10 | €250 |
| Malta | €22,62 | €300 |
| Monaco | €11,87 | €250 |
| Netherlands | €6,10 | €150 |
| Poland | €15,44 | €200 |
| Portugal | €21,12 | €250 |
| Romania | €18,27 | €250 |
| Slovakia | €17,94 | €250 |
| Slovenia | €17,94 | €250 |
| Spain | €18,87 | €250 |
| Sweden | €19,12 | €250 |
| United Kingdom | €25,22 | €300 |
| ** Rest of the world ** | Actual cost (to be quoted) | Not available |
| We continue shipping throughout the summer! If the temperature reaches 24ºC, we ship all orders in special insulation packaging with ice-gel-packs. These survive temperatures up to 35 degrees for about 3 days. At no extra cost! |
||
We can arrange transportation for orders to customers outside the EU and will provide an estimate of the shipping cost. Alternatively, you can arrange shipping & collection yourself.
In case you wish to book your own transport, you can indicate this at checkout. In which case we do not charge shipping- or order costs.
We continue shipping throughout the summer!
If the temperature reaches 24ºC, we ship all orders in special insulation packaging with ice-gel-packs. These survive temperatures up to 35 degrees for about 3 days. At no extra cost!
- Before shipping we check the weather forecast at our location, the destination, and locations along the route (if known).
- We make sure that the parcels are collected by the carrier as late as possible in the afternoon.
- In case of warm weather we ship out from Monday-Wednesday depending on the expected transit time. And in order to exclude risk of parcels being stored in a carrier's warehouse over the weekend.
EcoCoolBox: an environmentally friendly insulated packaging
The EcoCoolBox which we use for insulated shipping is a unique, completely paper-based and environmentally friendly insulated packaging with an equal or even better insulation performance than EPS (tempex / styrofoam) based solutions. The liners of the boxes are made of fine paper fibres. These fibres have outstanding isulation characteristics, comply to European directives for contact with food products, are 100% recycable, and are made of clean recycled cardboard.
What you can do yourself
Please insure that the delivery address will not result in the package sitting outdoors for any length of time. The High Five Company is not liable for theft or damage during shipping or upon delivery. We highly suggest shipping where you can receive the package immediately. The High Five Company is not responsible for incorrect shipping addresses or addresses where delivery results in a package remaining in a hot, rainy, or otherwise unsuitable environment.
When we pause shipping
We pause shipping orders if the ambient temperature is over 35ºC in our and/or your location, in which case will delay such orders. But it is your responsibility to order chocolate to be received at under 35ºC. The High Five Company will not refund or replace melted chocolate. Please note this before ordering! You may request a delay in your shipment until the ambient temperature is below 35ºC at your location by adding a note to your order.
Payment
- iDeal
- Credit card (Visa, Mastercard, American Express)
- Bancontact / Mister Cash (Belgium)
- Invoice - settlement terms 21 days d.o.i.
For new international customers we ask for payment in advance, before the dispatch of the goods. After 3 succesful orders we can switch to payment by invoice (settlement terms 21 days d.o.i.).
- Product Data
- Description & Ingredients
- Brand profile
- Ordering, shipping and payment conditions
- Lead-times explained
- Product info request
| Nett weight | |
|---|---|
| Type of chocolate | |
| Cacao contents | 68% |
| Cacao origin | |
| Characteristics | Dairy free, Direct Trade, Gluten free, Organic, Unroasted (RAW), Vegan |
| Leadtime/ date | |
| Case/ Order quantity | 12 |
Ingredients:
Organic cacao beans, organic cane sugar, organic cacao butter, organic jasmine, organic mint.
RAAKA Brooklyn, New York, USA
Raaka is devoted to making uncommonly delicious chocolate that captures the brighter, bolder, and fruitier side of cacao. That’s why they make every bar from scratch, with unroasted cacao beans, sourced from trusted and admired growers. The unique flavor of Raaka’s unroasted chocolate is part place, part process. Each bar is crafted in celebration of each cacao origin’s unique character.
- Raaka Chocolate is one of the most famous and successful craft bean-to-bar chocolate companies on the market, distributed all over the world from the US to Japan.
- Based in New York, Raaka Chocolate was founded in 2010 by Ryan Cheney and Nate Hodge in an apartment in Bushwick, Brooklyn. Like the most typical start-up story, the business grew exponentially after consumers recognized the high quality of their creations.
- The company crafts unroasted chocolate, which means that they skip the roasting process, a standard step in the chocolate making process, to maintain the bold, bright and fruitier flavor of the cacao beans.
- Raaka means “raw” in Finnish.
- Raaka Chocolate uses fine cacao from the Dominican Republic, Tanzania and Peru.
- Considered the innovators in the craft chocolate industry, the team at Raaka Chocolate always experiments with unexpected flavors and brave combinations to bring new emotions to the market. Every bar is 100% vegan.
- Many are the Raaka Chocolate inclusion bars appreciated by chocoholics: from the oldest 71% Pink & Sea Salt to the latest 66% Green Tea Crunch, fine cacao from all over the world is paired with selected flavors for perfectly balanced combinations.
- Thanks to their monthly subscription called First Nibs, passionate fans of the brand get to taste Raaka’s limited batches of the delicious bars like the Waffle Scone, the Fig Tahini, the Black Forest Cake and the Pumpkin Granola Butter Swirl.
- All Raaka chocolate is Organic, NON-GMO certified, gluten-, soy-, and dairy free, Vegan and 'Transparent Trade'.
Raaka is available from stock: lead-time is 1-3 days maximum following the last day of every month.
Lead-times: More info > Ordering, shipping and payment conditions: More info >
Product types and lead time
We work with a tiered lead-time structure and the lead-time depends on the type of product. We distinguish three types of products in our range;
| Stock products | Zotter backorder products (e.g. Hand-Scooped, Squaring the Circle) | Special Order products | |
|---|---|---|---|
| Brands / products | Amano, Aruntam, Cacaosuyo, Chocolate Tree, Dick Taylor, Fjåk, Fossa, Fruition, Hogarth, Menakao, MIA, Raaka, Taza, To'ak and Zotter. | All Zotter hand-scooped bars, all squaring the circle and all product from the Zotter range that are not available online but only via the price & ordersheet. | Cuna de Piedra, French Broad, Letterpress, Luisa Abram, Mañoa, Markham & Fitz, Qantu, Ritual and Solstice. |
| Procedure | These we supply from stock | These we do not stock and supply on customer order only. | These we do not stock, we collect all orders from our customers during the month and we order it in from the US on the first day of the new month, lead-time is then before the 10th of that month. For example: - if you order on Sept 2nd, you will get the product before Oct 10. - if you order on Sept. 30th, you will also get it before Oct. 10th. - this applies to every month. |
| Lead-time | 1-3 working days | 1-2 weeks | 10 days to 40 days |
On the Product page ('product data' tab) as well as on the Quick Order Form the type of product and the respective lead-time is indicated.
Orders combining Stock and Special Order Products
If your order consists of product from more than one lead-time category we will normally ship when the order is complete (when the Special Order products have been received). In case the despatch date as a result of that comes to more than two weeks we will contact you to confirm to wait or make a partial delivery.
Ordering
- We have no minimum order for EU customers.
- Minimum order for non-EU customers is €500,-
- Ordering goes by case quantity. If there's less stock than the case quantity the system won't allow you to add it to the cart. We can add this for you to your order manually. Just leave a note in the comments or contact us otherwise.
- You can order via the normal product or brand pages in the webshop or via the Quick Order Form.
- In My Quick Order you will find items you have previously ordered - even more convenient for repeat purchases!
- Both the Recommended Retail Price (excl. VAT) as well the wholesale price (excl. VAT) is indicated for each product.
Product types and lead time
We work with a tiered lead-time structure and the lead-time depends on the type of product. We distinguish three types of products in our range;
| Stock products | Zotter backorder products (e.g. Hand-Scooped, Squaring the Circle) | Special Order products | |
|---|---|---|---|
| Brands / products | Amano, Aruntam, Cacaosuyo, Chocolate Tree, Dick Taylor, Fjåk, Fossa, Fruition, Hogarth, Menakao, MIA, Raaka, Taza, To'ak and Zotter. | All Zotter hand-scooped bars, all squaring the circle and all product from the Zotter range that are not available online but only via the price & ordersheet. | Cuna de Piedra, French Broad, Letterpress, Luisa Abram, Mañoa, Markham & Fitz, Qantu, Ritual and Solstice. |
| Procedure | These we supply from stock | These we do not stock and supply on customer order only. | These we do not stock, we collect all orders from our customers during the month and we order it in from the US on the first day of the new month, lead-time is then before the 10th of that month. For example: - if you order on Sept 2nd, you will get the product before Oct 10. - if you order on Sept. 30th, you will also get it before Oct. 10th. - this applies to every month. |
| Lead-time | 1-3 working days | 1-2 weeks | 10 days to 40 days |
On the Product page ('product data' tab) as well as on the Quick Order Form the type of product and the respective lead-time is indicated.
Orders combining Stock and Special Order Products
If your order consists of product from more than one lead-time category we will normally ship when the order is complete (when the Special Order products have been received). In case the despatch date as a result of that comes to more than two weeks we will contact you to confirm to wait or make a partial delivery.
Shipping
We ship by DHL or PostNL. These usually deliver within 24 hours (within Holland and Belgium). For other countries the lead-time is about 2-3 days. After your order is processed and ready to ship you will receive a notification by email, detailing the scheduled delivery date and a Track & Trace code.
Shipping cost per country
We charge a fixed fee for shipping (figures exclude VAT):
| Countries | shipping costs | free shipping order value |
|---|---|---|
| Austria | €14,95 | €200 |
| Belgium | €9,34 | €200 |
| Bulgary | €22,32 | €300 |
| Croatia | €18,86 | €250 |
| Cyprus | 20,62 | €250 |
| Czech Republic | €17,32 | €250 |
| Denmark | €14,87 | €200 |
| Estonia | €27,50 | €300 |
| Finland | €28,73 | €300 |
| France | €11,87 | €200 |
| Germany | €9,39 | €200 |
| Greece | €24,03 | €300 |
| Hungary | €17,94 | €250 |
| Ireland | €20,45 | €250 |
| Italy | €20,20 | €250 |
| Latvia | €27,47 | €300 |
| Lithuania | €27,47 | €300 |
| Luxembourg | €17,10 | €250 |
| Malta | €22,62 | €300 |
| Monaco | €11,87 | €250 |
| Netherlands | €6,10 | €150 |
| Poland | €15,44 | €200 |
| Portugal | €21,12 | €250 |
| Romania | €18,27 | €250 |
| Slovakia | €17,94 | €250 |
| Slovenia | €17,94 | €250 |
| Spain | €18,87 | €250 |
| Sweden | €19,12 | €250 |
| United Kingdom | €25,22 | €300 |
| ** Rest of the world ** | Actual cost (to be quoted) | Not available |
| We continue shipping throughout the summer! If the temperature reaches 24ºC, we ship all orders in special insulation packaging with ice-gel-packs. These survive temperatures up to 35 degrees for about 3 days. At no extra cost! |
||
We can arrange transportation for orders to customers outside the EU and will provide an estimate of the shipping cost. Alternatively, you can arrange shipping & collection yourself.
In case you wish to book your own transport, you can indicate this at checkout. In which case we do not charge shipping- or order costs.
We continue shipping throughout the summer!
If the temperature reaches 24ºC, we ship all orders in special insulation packaging with ice-gel-packs. These survive temperatures up to 35 degrees for about 3 days. At no extra cost!
- Before shipping we check the weather forecast at our location, the destination, and locations along the route (if known).
- We make sure that the parcels are collected by the carrier as late as possible in the afternoon.
- In case of warm weather we ship out from Monday-Wednesday depending on the expected transit time. And in order to exclude risk of parcels being stored in a carrier's warehouse over the weekend.
EcoCoolBox: an environmentally friendly insulated packaging
The EcoCoolBox which we use for insulated shipping is a unique, completely paper-based and environmentally friendly insulated packaging with an equal or even better insulation performance than EPS (tempex / styrofoam) based solutions. The liners of the boxes are made of fine paper fibres. These fibres have outstanding isulation characteristics, comply to European directives for contact with food products, are 100% recycable, and are made of clean recycled cardboard.
What you can do yourself
Please insure that the delivery address will not result in the package sitting outdoors for any length of time. The High Five Company is not liable for theft or damage during shipping or upon delivery. We highly suggest shipping where you can receive the package immediately. The High Five Company is not responsible for incorrect shipping addresses or addresses where delivery results in a package remaining in a hot, rainy, or otherwise unsuitable environment.
When we pause shipping
We pause shipping orders if the ambient temperature is over 35ºC in our and/or your location, in which case will delay such orders. But it is your responsibility to order chocolate to be received at under 35ºC. The High Five Company will not refund or replace melted chocolate. Please note this before ordering! You may request a delay in your shipment until the ambient temperature is below 35ºC at your location by adding a note to your order.
Payment
- iDeal
- Credit card (Visa, Mastercard, American Express)
- Bancontact / Mister Cash (Belgium)
- Invoice - settlement terms 21 days d.o.i.
For new international customers we ask for payment in advance, before the dispatch of the goods. After 3 succesful orders we can switch to payment by invoice (settlement terms 21 days d.o.i.).
The Raaka range
Differentiating themselves from the competition, Raaka Chocolate has only one dark chocolate bar in its assortment, the 100% cacao bar. Its winning card is inclusions: ginger, oat milk, tahini, bourbon, maple, banana, and an endless list of unexpected ingredients are combined with fine cacao, spices and org anic sugar to create vegan chocolate bars that know no competition.
Grab these while you can, these seasonal bars are only available while stocks last.
Raaka First Nibs: Better than the golden ticket! Super limited, experimental small batch dark chocolate.
Raaka, the innovative Brooklyn based craft chocolate maker, processing unroasted cacao, has its own subscription programme – First Nibs – which has encouraged the chocolate maker to get very creative, producing 24 unique chocolate bar flavours per annum.
This First Nibs programme is groundbraking. US based consumers (only) can subscribe and receive 2 new exclusive experimental micro-batch chocolate bars each month. Based on the subscribers feedback, each quarter a Best of First Nibs bar is chosen which is offered as a limited bar to all customers. And each year the best out of those deserves a spot in Raaka's fixed range. In effect, the Raaka range evolves over time comprising only of the most appreciated chocolate bars.
This limited Botanical Collection, made in collaboration with the landmark New York Botanical Garden, brings you three single origin dark chocolate bars with flower power: the fruity and lush Hibiscus Cinnamon, the deliciously delicate Jasmine Mint, and our ambrosial floral classic, Rose Cardamom.
Every bar of chocolate starts with a flowering fruit tree that, if properly pollinated, grows into a heavy fruit pod that resembles a dinosaur egg. The seeds of that fruit, called Theobroma cacao, are what we use to make chocolate. It’s an extraordinary cycle that continues to inspire wonder in even the most seasoned of cacao growers and chocolate makers. These three bars are an ode to all the flowering plants that share their beauty, wonder, and nourishment with us.
Each bar is wrapped in botanical artwork from NYBG’s historical archives. A percentage of proceeds goes back to NYBG’s work in plant science and conservation, horticulture, and education.
Bite size delicious Raaka chocolate. Available in boxes of 100 pcs. Ideal for coutertop distress purchases.
This pinewood display perfectly matches the brand image of Raaka. Fits 4 x 12 Raaka bars. With Raaka logo.
Curious if Raaka would be suitable for your store? Order this sample kit for a perfect introduction to the brand! The kit includes several items from different categories.
Ordering
- We have no minimum order for EU customers.
- Minimum order for non-EU customers is €500,-
- Ordering goes by case quantity. If there's less stock than the case quantity the system won't allow you to add it to the cart. We can add this for you to your order manually. Just leave a note in the comments or contact us otherwise.
- You can order via the normal product or brand pages in the webshop or via the Quick Order Form.
- In My Quick Order you will find items you have previously ordered - even more convenient for repeat purchases!
- Both the Recommended Retail Price (excl. VAT) as well the wholesale price (excl. VAT) is indicated for each product.
Product types and lead time
We work with a tiered lead-time structure and the lead-time depends on the type of product. We distinguish three types of products in our range;
| Stock products | Zotter backorder products (e.g. Hand-Scooped, Squaring the Circle) | Special Order products | |
|---|---|---|---|
| Brands / products | Amano, Aruntam, Cacaosuyo, Chocolate Tree, Dick Taylor, Fjåk, Fossa, Fruition, Hogarth, Menakao, MIA, Raaka, Taza, To'ak and Zotter. | All Zotter hand-scooped bars, all squaring the circle and all product from the Zotter range that are not available online but only via the price & ordersheet. | Cuna de Piedra, French Broad, Letterpress, Luisa Abram, Mañoa, Markham & Fitz, Qantu, Ritual and Solstice. |
| Procedure | These we supply from stock | These we do not stock and supply on customer order only. | These we do not stock, we collect all orders from our customers during the month and we order it in from the US on the first day of the new month, lead-time is then before the 10th of that month. For example: - if you order on Sept 2nd, you will get the product before Oct 10. - if you order on Sept. 30th, you will also get it before Oct. 10th. - this applies to every month. |
| Lead-time | 1-3 working days | 1-2 weeks | 10 days to 40 days |
On the Product page ('product data' tab) as well as on the Quick Order Form the type of product and the respective lead-time is indicated.
Orders combining Stock and Special Order Products
If your order consists of product from more than one lead-time category we will normally ship when the order is complete (when the Special Order products have been received). In case the despatch date as a result of that comes to more than two weeks we will contact you to confirm to wait or make a partial delivery.
Shipping
We ship by DHL or PostNL. These usually deliver within 24 hours (within Holland and Belgium). For other countries the lead-time is about 2-3 days. After your order is processed and ready to ship you will receive a notification by email, detailing the scheduled delivery date and a Track & Trace code.
Shipping cost per country
We charge a fixed fee for shipping (figures exclude VAT):
| Countries | shipping costs | free shipping order value |
|---|---|---|
| Austria | €14,95 | €200 |
| Belgium | €9,34 | €200 |
| Bulgary | €22,32 | €300 |
| Croatia | €18,86 | €250 |
| Cyprus | 20,62 | €250 |
| Czech Republic | €17,32 | €250 |
| Denmark | €14,87 | €200 |
| Estonia | €27,50 | €300 |
| Finland | €28,73 | €300 |
| France | €11,87 | €200 |
| Germany | €9,39 | €200 |
| Greece | €24,03 | €300 |
| Hungary | €17,94 | €250 |
| Ireland | €20,45 | €250 |
| Italy | €20,20 | €250 |
| Latvia | €27,47 | €300 |
| Lithuania | €27,47 | €300 |
| Luxembourg | €17,10 | €250 |
| Malta | €22,62 | €300 |
| Monaco | €11,87 | €250 |
| Netherlands | €6,10 | €150 |
| Poland | €15,44 | €200 |
| Portugal | €21,12 | €250 |
| Romania | €18,27 | €250 |
| Slovakia | €17,94 | €250 |
| Slovenia | €17,94 | €250 |
| Spain | €18,87 | €250 |
| Sweden | €19,12 | €250 |
| United Kingdom | €25,22 | €300 |
| ** Rest of the world ** | Actual cost (to be quoted) | Not available |
| We continue shipping throughout the summer! If the temperature reaches 24ºC, we ship all orders in special insulation packaging with ice-gel-packs. These survive temperatures up to 35 degrees for about 3 days. At no extra cost! |
||
We can arrange transportation for orders to customers outside the EU and will provide an estimate of the shipping cost. Alternatively, you can arrange shipping & collection yourself.
In case you wish to book your own transport, you can indicate this at checkout. In which case we do not charge shipping- or order costs.
We continue shipping throughout the summer!
If the temperature reaches 24ºC, we ship all orders in special insulation packaging with ice-gel-packs. These survive temperatures up to 35 degrees for about 3 days. At no extra cost!
- Before shipping we check the weather forecast at our location, the destination, and locations along the route (if known).
- We make sure that the parcels are collected by the carrier as late as possible in the afternoon.
- In case of warm weather we ship out from Monday-Wednesday depending on the expected transit time. And in order to exclude risk of parcels being stored in a carrier's warehouse over the weekend.
EcoCoolBox: an environmentally friendly insulated packaging
The EcoCoolBox which we use for insulated shipping is a unique, completely paper-based and environmentally friendly insulated packaging with an equal or even better insulation performance than EPS (tempex / styrofoam) based solutions. The liners of the boxes are made of fine paper fibres. These fibres have outstanding isulation characteristics, comply to European directives for contact with food products, are 100% recycable, and are made of clean recycled cardboard.
What you can do yourself
Please insure that the delivery address will not result in the package sitting outdoors for any length of time. The High Five Company is not liable for theft or damage during shipping or upon delivery. We highly suggest shipping where you can receive the package immediately. The High Five Company is not responsible for incorrect shipping addresses or addresses where delivery results in a package remaining in a hot, rainy, or otherwise unsuitable environment.
When we pause shipping
We pause shipping orders if the ambient temperature is over 35ºC in our and/or your location, in which case will delay such orders. But it is your responsibility to order chocolate to be received at under 35ºC. The High Five Company will not refund or replace melted chocolate. Please note this before ordering! You may request a delay in your shipment until the ambient temperature is below 35ºC at your location by adding a note to your order.
Payment
- iDeal
- Credit card (Visa, Mastercard, American Express)
- Bancontact / Mister Cash (Belgium)
- Invoice - settlement terms 21 days d.o.i.
For new international customers we ask for payment in advance, before the dispatch of the goods. After 3 succesful orders we can switch to payment by invoice (settlement terms 21 days d.o.i.).
Product types and lead time
We work with a tiered lead-time structure and the lead-time depends on the type of product. We distinguish three types of products in our range;
| Stock products | Zotter backorder products (e.g. Hand-Scooped, Squaring the Circle) | Special Order products | |
|---|---|---|---|
| Brands / products | Amano, Aruntam, Cacaosuyo, Chocolate Tree, Dick Taylor, Fjåk, Fossa, Fruition, Hogarth, Menakao, MIA, Raaka, Taza, To'ak and Zotter. | All Zotter hand-scooped bars, all squaring the circle and all product from the Zotter range that are not available online but only via the price & ordersheet. | Cuna de Piedra, French Broad, Letterpress, Luisa Abram, Mañoa, Markham & Fitz, Qantu, Ritual and Solstice. |
| Procedure | These we supply from stock | These we do not stock and supply on customer order only. | These we do not stock, we collect all orders from our customers during the month and we order it in from the US on the first day of the new month, lead-time is then before the 10th of that month. For example: - if you order on Sept 2nd, you will get the product before Oct 10. - if you order on Sept. 30th, you will also get it before Oct. 10th. - this applies to every month. |
| Lead-time | 1-3 working days | 1-2 weeks | 10 days to 40 days |
On the Product page ('product data' tab) as well as on the Quick Order Form the type of product and the respective lead-time is indicated.
Orders combining Stock and Special Order Products
If your order consists of product from more than one lead-time category we will normally ship when the order is complete (when the Special Order products have been received). In case the despatch date as a result of that comes to more than two weeks we will contact you to confirm to wait or make a partial delivery.
