Your Edition – Hand-scooped (mini: 20 g)
Brand: Zotter
Zotter chocolate in your personal packaging
Personal gifts are always well-received!
Personalized chocolates may serve as a suitable gift and give-away or a special type of business card for all occasions. You will now have the occasion to brand your own chocolate. Zotter supplies the product and you decide about the look.
Zotter Hand-scooped
The original from z o t t e r. With their wonderful flavour compositions, the hand-scooped chocolates have become cult. Seductive layers of filling are piled up, covered with home-made chocolate coating that matches the filling, and fuse together to an always spectacular taste experience.
The cost of packaging will be invoiced to you separately afterwards
70 g bar
ORGANIC + FAIR
For packaging prices and design templates see below under ‘Description’.
Zotter chocolate in your own packaging
Existing customer?
-
- You choose the product (either Labooko or hand-scooped).
- You will find further information (prices, print run, varieties, templates, etc.) on the respective product page.
- When you have decided for a product, place the order, check-out and indicate the variety/flavour(s) of your choice in the comment field.
- The cost of packaging will be invoiced to you separately afterwards.
- Download the printing template from the respective product and design 'Your Edition'.
- Should you do not have a design programme at your disposal, we would be glad to put you in contact with graphic designers known to us who will take over the design of your template in return for a flat fee.
- Send us your printing files and we will take care of the rest.
- Your ready-packed personal edition will be sent to you.
Not a customer?
-
- You choose the product (either Labooko or hand-scooped in 70 or 20 gram).
- You will find further information (prices, print run, varieties, templates, etc.) on the respective product page.
- As soon as you have decided for a product, please send us an e-mail or give us a call. We will prepare an offer for you.
- Download the printing template from the respective product and design 'Your Edition'.
- Should you do not have a design programme at your disposal, we would be glad to put you in contact with graphic designers known to us who will take over the design of your template in return for a flat fee.
- Send us your printing files and we will take care of the rest.
- Your ready-packed personal edition will be sent to you.
Suggested Retail: € 1,61
Login for wholesale pricing and purchasing.
All prices (SRP & wholesale) exclude VAT.
Shipping calculated at checkout.
Product types and lead time
We work with a tiered lead-time structure and the lead-time depends on the type of product. We distinguish three types of products in our range;
| Stock products | Zotter backorder products (e.g. Hand-Scooped, Squaring the Circle) | Special Order products | |
|---|---|---|---|
| Brands / products | Amano, Aruntam, Cacaosuyo, Chocolate Tree, Dick Taylor, Fjåk, Fossa, Fruition, Hogarth, Menakao, MIA, Raaka, Taza, To'ak and Zotter. | All Zotter hand-scooped bars, all squaring the circle and all product from the Zotter range that are not available online but only via the price & ordersheet. | Cuna de Piedra, French Broad, Letterpress, Luisa Abram, Mañoa, Markham & Fitz, Qantu, Ritual and Solstice. |
| Procedure | These we supply from stock | These we do not stock and supply on customer order only. | These we do not stock, we collect all orders from our customers during the month and we order it in from the US on the first day of the new month, lead-time is then before the 10th of that month. For example: - if you order on Sept 2nd, you will get the product before Oct 10. - if you order on Sept. 30th, you will also get it before Oct. 10th. - this applies to every month. |
| Lead-time | 1-3 working days | 1-2 weeks | 10 days to 40 days |
On the Product page ('product data' tab) as well as on the Quick Order Form the type of product and the respective lead-time is indicated.
Orders combining Stock and Special Order Products
If your order consists of product from more than one lead-time category we will normally ship when the order is complete (when the Special Order products have been received). In case the despatch date as a result of that comes to more than two weeks we will contact you to confirm to wait or make a partial delivery.
Ordering
- We have no minimum order for EU customers.
- Minimum order for non-EU customers is €500,-
- Ordering goes by case quantity. If there's less stock than the case quantity the system won't allow you to add it to the cart. We can add this for you to your order manually. Just leave a note in the comments or contact us otherwise.
- You can order via the normal product or brand pages in the webshop or via the Quick Order Form.
- In My Quick Order you will find items you have previously ordered - even more convenient for repeat purchases!
- Both the Recommended Retail Price (excl. VAT) as well the wholesale price (excl. VAT) is indicated for each product.
Product types and lead time
We work with a tiered lead-time structure and the lead-time depends on the type of product. We distinguish three types of products in our range;
| Stock products | Zotter backorder products (e.g. Hand-Scooped, Squaring the Circle) | Special Order products | |
|---|---|---|---|
| Brands / products | Amano, Aruntam, Cacaosuyo, Chocolate Tree, Dick Taylor, Fjåk, Fossa, Fruition, Hogarth, Menakao, MIA, Raaka, Taza, To'ak and Zotter. | All Zotter hand-scooped bars, all squaring the circle and all product from the Zotter range that are not available online but only via the price & ordersheet. | Cuna de Piedra, French Broad, Letterpress, Luisa Abram, Mañoa, Markham & Fitz, Qantu, Ritual and Solstice. |
| Procedure | These we supply from stock | These we do not stock and supply on customer order only. | These we do not stock, we collect all orders from our customers during the month and we order it in from the US on the first day of the new month, lead-time is then before the 10th of that month. For example: - if you order on Sept 2nd, you will get the product before Oct 10. - if you order on Sept. 30th, you will also get it before Oct. 10th. - this applies to every month. |
| Lead-time | 1-3 working days | 1-2 weeks | 10 days to 40 days |
On the Product page ('product data' tab) as well as on the Quick Order Form the type of product and the respective lead-time is indicated.
Orders combining Stock and Special Order Products
If your order consists of product from more than one lead-time category we will normally ship when the order is complete (when the Special Order products have been received). In case the despatch date as a result of that comes to more than two weeks we will contact you to confirm to wait or make a partial delivery.
Shipping
We ship by DHL or PostNL. These usually deliver within 24 hours (within Holland and Belgium). For other countries the lead-time is about 2-3 days. After your order is processed and ready to ship you will receive a notification by email, detailing the scheduled delivery date and a Track & Trace code.
Shipping cost per country
We charge a fixed fee for shipping (figures exclude VAT):
| Countries | shipping costs | free shipping order value |
|---|---|---|
| Austria | €14,95 | €200 |
| Belgium | €9,34 | €200 |
| Bulgary | €22,32 | €300 |
| Croatia | €18,86 | €250 |
| Cyprus | 20,62 | €250 |
| Czech Republic | €17,32 | €250 |
| Denmark | €14,87 | €200 |
| Estonia | €27,50 | €300 |
| Finland | €28,73 | €300 |
| France | €11,87 | €200 |
| Germany | €9,39 | €200 |
| Greece | €24,03 | €300 |
| Hungary | €17,94 | €250 |
| Ireland | €20,45 | €250 |
| Italy | €20,20 | €250 |
| Latvia | €27,47 | €300 |
| Lithuania | €27,47 | €300 |
| Luxembourg | €17,10 | €250 |
| Malta | €22,62 | €300 |
| Monaco | €11,87 | €250 |
| Netherlands | €6,10 | €150 |
| Poland | €15,44 | €200 |
| Portugal | €21,12 | €250 |
| Romania | €18,27 | €250 |
| Slovakia | €17,94 | €250 |
| Slovenia | €17,94 | €250 |
| Spain | €18,87 | €250 |
| Sweden | €19,12 | €250 |
| United Kingdom | €25,22 | €300 |
| ** Rest of the world ** | Actual cost (to be quoted) | Not available |
| We continue shipping throughout the summer! If the temperature reaches 24ºC, we ship all orders in special insulation packaging with ice-gel-packs. These survive temperatures up to 35 degrees for about 3 days. At no extra cost! |
||
We can arrange transportation for orders to customers outside the EU and will provide an estimate of the shipping cost. Alternatively, you can arrange shipping & collection yourself.
In case you wish to book your own transport, you can indicate this at checkout. In which case we do not charge shipping- or order costs.
We continue shipping throughout the summer!
If the temperature reaches 24ºC, we ship all orders in special insulation packaging with ice-gel-packs. These survive temperatures up to 35 degrees for about 3 days. At no extra cost!
- Before shipping we check the weather forecast at our location, the destination, and locations along the route (if known).
- We make sure that the parcels are collected by the carrier as late as possible in the afternoon.
- In case of warm weather we ship out from Monday-Wednesday depending on the expected transit time. And in order to exclude risk of parcels being stored in a carrier's warehouse over the weekend.
EcoCoolBox: an environmentally friendly insulated packaging
The EcoCoolBox which we use for insulated shipping is a unique, completely paper-based and environmentally friendly insulated packaging with an equal or even better insulation performance than EPS (tempex / styrofoam) based solutions. The liners of the boxes are made of fine paper fibres. These fibres have outstanding isulation characteristics, comply to European directives for contact with food products, are 100% recycable, and are made of clean recycled cardboard.
What you can do yourself
Please insure that the delivery address will not result in the package sitting outdoors for any length of time. The High Five Company is not liable for theft or damage during shipping or upon delivery. We highly suggest shipping where you can receive the package immediately. The High Five Company is not responsible for incorrect shipping addresses or addresses where delivery results in a package remaining in a hot, rainy, or otherwise unsuitable environment.
When we pause shipping
We pause shipping orders if the ambient temperature is over 35ºC in our and/or your location, in which case will delay such orders. But it is your responsibility to order chocolate to be received at under 35ºC. The High Five Company will not refund or replace melted chocolate. Please note this before ordering! You may request a delay in your shipment until the ambient temperature is below 35ºC at your location by adding a note to your order.
Payment
- iDeal
- Credit card (Visa, Mastercard, American Express)
- Bancontact / Mister Cash (Belgium)
- Invoice - settlement terms 21 days d.o.i.
For new international customers we ask for payment in advance, before the dispatch of the goods. After 3 succesful orders we can switch to payment by invoice (settlement terms 21 days d.o.i.).
- Product Data
- Description & Ingredients
- Brand profile
- Ordering, shipping and payment conditions
- Lead-times explained
- Product info request
| Weight | 0,025 kg |
|---|---|
| Nett weight | |
| Characteristics | |
| Leadtime/ date |
Your Edition: Hand-scooped 20 g
The Original • chocolate miracle with a delicious centre
Our hand-scooped chocolates and their wonderful flavour compositions have become legendary. Filled with seductive layers, stacked one on top of the other, they are an impressively intense taste experience. All ingredients are of course ORGANIC + FAIR TRADE.
Choose from a range of flavours and create your own perfect brand ambassador – in a vertical or a classic horizontal format – you get to choose.
- Selection of flavours: choose any of the following:
- Amarena Cherry
- Amaretto Marzipan
- Blue Poppyseed
- ButterCaramel
- Caramel Fudge
- Chocolate Banana
- Cognac + Coffee
- Currant’n’Chili
- Hazelnut
- Hemp Bonbon
- Marc de Champagne
- Milk Cream
- Nut Delight
- Orange Liqueur
- Plum Brandy
- Praline Variation
- Raspberry Coconut
- Scotch Whisky
- Thousand Layer Praline
- Typically Austria
- White Chocolate with Brittle
- Wild Berries with Vanilla
- Yuzu Citrus
- Zotter Espresso
- Shelf life: minimum 5 months from shipping date
- Minimum order quantity: 100 pieces
- Delivery time: 12 – 15 work days (from the confirmation of the offer and the printing release)
- Paper: Cyclus Print, natural paper, 130 g
- The inside of the packaging can be printed as well, at an additional charge
- Self-print is not possible
- Decorative colours and gold embossing: orders for larger batches of 1.000 and above and at an additional charge
- Total dimensions: L: 75 x W: 25 x H: 12-13 mm
- Motif dimensions: L: 68 x W: 18 mm
Your Edition – Hand-scooped packaging costs
| Quantity | costs € (excl. VAT) |
|---|---|
| 100 pieces | €55,00 |
| 250 pieces | €66,00 |
| 500 pieces | €86,00 |
| 750 pieces | €104,00 |
| 1.000 pieces | €121,00 |
| Every additonal 1.000 pieces | €13,00 |
Design templates
Hand-scooped 20 g
Optionally as a PDF. The inDesign template is available on request.
- pdf-template (532 KB)
Indication: We have designed the background of the templates in classical black which you do not need to adopt.
Only the “z o t t e r” lettering needs to be maintained and the recipe field needs to be kept free.
ZOTTER, Riegersburg, Austria
The chocolates of Zotter are a worldwide known under chocolate lovers. The carefully chosen ingredients join in a perfect melting point... This Austrian chocolate maker understands what it takes to make good chocolate! Zotter offers a large variety of products: chocolate bars, filled bars, drinking chocolate, praline bars and couverture, all friendly priced. The slightly eccentric packaging is not only pretty but also tells you the interesting story behind the bar, about tropical rainforests and unique cocoa varieties.
- Zotter Chocolate is a manufacturing company of organic and Fairtrade certified chocolates founded in 1999 in Austria by its owner Josef Zotter, and now involving the entire Zotter family.
- With hundreds of products, flavors, seasonal releases and themed collections, Zotter has without a doubt the most furnished and diverse assortment compared to any other craft bean-to-bar chocolate maker on the market.
- The great quantity of products coming out of the colorful Zotter chocolate factory doesn’t compromise the high quality of every single raw material, from the Fairtrade certified and directly traded fine cacao to the fresh and minimally processed ingredients that serve as inclusions.
- Zotter Chocolate offers countless choices for all sorts of dietary guidelines, lifestyles and preferences: vegan, gluten-free, sugar-free, organic, soy-free, nut-free and more.
- All the chocolate bars, filled bars, drinking chocolate, praline bars and covertures come in a custom, extravagant and eye-catching packaging, each one including the unique story behind every product.
- Despite the high quality of the ingredients, the certifications and the artisan methods, all Zotter products come at a friendly price that is easily approachable by every kind of chocoholic.
- The collection of plain dark chocolate bars includes single origins like India, Madagascar, Nicaragua, Uganda, Peru and Tanzania, while the filled bars start from strictly Austrian flavors like marzipan and nougat to expand into inclusions with ingredients from all over the world like matcha, yuzu and chili.
- All Zotter chocolates are organic, Fair & bean-to-bar.
Part of the Zotter range (Labooko, Hand-scooped and Squaring the Circle - all items in English packaging) is available to order via our website: lead-time 1-3 days for Labooko and 1-2 weeks for Hand-scooped and Squaring the Circle. All other items like Mitzi Blue, Balleros, In•Fusion and many, many more from the entire Zotter catalogue (nearly 500 items!) are available via the price & ordersheet
Lead-times: More info > Ordering, shipping and payment conditions: More info >
Product types and lead time
We work with a tiered lead-time structure and the lead-time depends on the type of product. We distinguish three types of products in our range;
| Stock products | Zotter backorder products (e.g. Hand-Scooped, Squaring the Circle) | Special Order products | |
|---|---|---|---|
| Brands / products | Amano, Aruntam, Cacaosuyo, Chocolate Tree, Dick Taylor, Fjåk, Fossa, Fruition, Hogarth, Menakao, MIA, Raaka, Taza, To'ak and Zotter. | All Zotter hand-scooped bars, all squaring the circle and all product from the Zotter range that are not available online but only via the price & ordersheet. | Cuna de Piedra, French Broad, Letterpress, Luisa Abram, Mañoa, Markham & Fitz, Qantu, Ritual and Solstice. |
| Procedure | These we supply from stock | These we do not stock and supply on customer order only. | These we do not stock, we collect all orders from our customers during the month and we order it in from the US on the first day of the new month, lead-time is then before the 10th of that month. For example: - if you order on Sept 2nd, you will get the product before Oct 10. - if you order on Sept. 30th, you will also get it before Oct. 10th. - this applies to every month. |
| Lead-time | 1-3 working days | 1-2 weeks | 10 days to 40 days |
On the Product page ('product data' tab) as well as on the Quick Order Form the type of product and the respective lead-time is indicated.
Orders combining Stock and Special Order Products
If your order consists of product from more than one lead-time category we will normally ship when the order is complete (when the Special Order products have been received). In case the despatch date as a result of that comes to more than two weeks we will contact you to confirm to wait or make a partial delivery.
Ordering
- We have no minimum order for EU customers.
- Minimum order for non-EU customers is €500,-
- Ordering goes by case quantity. If there's less stock than the case quantity the system won't allow you to add it to the cart. We can add this for you to your order manually. Just leave a note in the comments or contact us otherwise.
- You can order via the normal product or brand pages in the webshop or via the Quick Order Form.
- In My Quick Order you will find items you have previously ordered - even more convenient for repeat purchases!
- Both the Recommended Retail Price (excl. VAT) as well the wholesale price (excl. VAT) is indicated for each product.
Product types and lead time
We work with a tiered lead-time structure and the lead-time depends on the type of product. We distinguish three types of products in our range;
| Stock products | Zotter backorder products (e.g. Hand-Scooped, Squaring the Circle) | Special Order products | |
|---|---|---|---|
| Brands / products | Amano, Aruntam, Cacaosuyo, Chocolate Tree, Dick Taylor, Fjåk, Fossa, Fruition, Hogarth, Menakao, MIA, Raaka, Taza, To'ak and Zotter. | All Zotter hand-scooped bars, all squaring the circle and all product from the Zotter range that are not available online but only via the price & ordersheet. | Cuna de Piedra, French Broad, Letterpress, Luisa Abram, Mañoa, Markham & Fitz, Qantu, Ritual and Solstice. |
| Procedure | These we supply from stock | These we do not stock and supply on customer order only. | These we do not stock, we collect all orders from our customers during the month and we order it in from the US on the first day of the new month, lead-time is then before the 10th of that month. For example: - if you order on Sept 2nd, you will get the product before Oct 10. - if you order on Sept. 30th, you will also get it before Oct. 10th. - this applies to every month. |
| Lead-time | 1-3 working days | 1-2 weeks | 10 days to 40 days |
On the Product page ('product data' tab) as well as on the Quick Order Form the type of product and the respective lead-time is indicated.
Orders combining Stock and Special Order Products
If your order consists of product from more than one lead-time category we will normally ship when the order is complete (when the Special Order products have been received). In case the despatch date as a result of that comes to more than two weeks we will contact you to confirm to wait or make a partial delivery.
Shipping
We ship by DHL or PostNL. These usually deliver within 24 hours (within Holland and Belgium). For other countries the lead-time is about 2-3 days. After your order is processed and ready to ship you will receive a notification by email, detailing the scheduled delivery date and a Track & Trace code.
Shipping cost per country
We charge a fixed fee for shipping (figures exclude VAT):
| Countries | shipping costs | free shipping order value |
|---|---|---|
| Austria | €14,95 | €200 |
| Belgium | €9,34 | €200 |
| Bulgary | €22,32 | €300 |
| Croatia | €18,86 | €250 |
| Cyprus | 20,62 | €250 |
| Czech Republic | €17,32 | €250 |
| Denmark | €14,87 | €200 |
| Estonia | €27,50 | €300 |
| Finland | €28,73 | €300 |
| France | €11,87 | €200 |
| Germany | €9,39 | €200 |
| Greece | €24,03 | €300 |
| Hungary | €17,94 | €250 |
| Ireland | €20,45 | €250 |
| Italy | €20,20 | €250 |
| Latvia | €27,47 | €300 |
| Lithuania | €27,47 | €300 |
| Luxembourg | €17,10 | €250 |
| Malta | €22,62 | €300 |
| Monaco | €11,87 | €250 |
| Netherlands | €6,10 | €150 |
| Poland | €15,44 | €200 |
| Portugal | €21,12 | €250 |
| Romania | €18,27 | €250 |
| Slovakia | €17,94 | €250 |
| Slovenia | €17,94 | €250 |
| Spain | €18,87 | €250 |
| Sweden | €19,12 | €250 |
| United Kingdom | €25,22 | €300 |
| ** Rest of the world ** | Actual cost (to be quoted) | Not available |
| We continue shipping throughout the summer! If the temperature reaches 24ºC, we ship all orders in special insulation packaging with ice-gel-packs. These survive temperatures up to 35 degrees for about 3 days. At no extra cost! |
||
We can arrange transportation for orders to customers outside the EU and will provide an estimate of the shipping cost. Alternatively, you can arrange shipping & collection yourself.
In case you wish to book your own transport, you can indicate this at checkout. In which case we do not charge shipping- or order costs.
We continue shipping throughout the summer!
If the temperature reaches 24ºC, we ship all orders in special insulation packaging with ice-gel-packs. These survive temperatures up to 35 degrees for about 3 days. At no extra cost!
- Before shipping we check the weather forecast at our location, the destination, and locations along the route (if known).
- We make sure that the parcels are collected by the carrier as late as possible in the afternoon.
- In case of warm weather we ship out from Monday-Wednesday depending on the expected transit time. And in order to exclude risk of parcels being stored in a carrier's warehouse over the weekend.
EcoCoolBox: an environmentally friendly insulated packaging
The EcoCoolBox which we use for insulated shipping is a unique, completely paper-based and environmentally friendly insulated packaging with an equal or even better insulation performance than EPS (tempex / styrofoam) based solutions. The liners of the boxes are made of fine paper fibres. These fibres have outstanding isulation characteristics, comply to European directives for contact with food products, are 100% recycable, and are made of clean recycled cardboard.
What you can do yourself
Please insure that the delivery address will not result in the package sitting outdoors for any length of time. The High Five Company is not liable for theft or damage during shipping or upon delivery. We highly suggest shipping where you can receive the package immediately. The High Five Company is not responsible for incorrect shipping addresses or addresses where delivery results in a package remaining in a hot, rainy, or otherwise unsuitable environment.
When we pause shipping
We pause shipping orders if the ambient temperature is over 35ºC in our and/or your location, in which case will delay such orders. But it is your responsibility to order chocolate to be received at under 35ºC. The High Five Company will not refund or replace melted chocolate. Please note this before ordering! You may request a delay in your shipment until the ambient temperature is below 35ºC at your location by adding a note to your order.
Payment
- iDeal
- Credit card (Visa, Mastercard, American Express)
- Bancontact / Mister Cash (Belgium)
- Invoice - settlement terms 21 days d.o.i.
For new international customers we ask for payment in advance, before the dispatch of the goods. After 3 succesful orders we can switch to payment by invoice (settlement terms 21 days d.o.i.).
The Zotter range
Available in 30+ varieties, in dark, milk, white and fruit. And in several vegan options.
The Labooko range features fine flavour cacao from the best cacao growing regions in the world. Each chocolate contains a rare cacao variety with a vivid history, from the Maya cacao grown in Belize and Guatemala to Dominican cacao harvested in a nature reserve. Alongside the sublime chocolates, there are colourful fruit bars – their stunning hues and delicious flavours derived entirely naturally from fruit alone – and to top it off there’s a huge selection of vegan chocolate creations. Zotter buy all raw materials in fair trade and organic quality and process them directly in-house, bean-to-bar. They roast, grind, roll and conche with great precision and develop individually processed chocolates for you.
The Labookos were big winners at the Academy of Chocolate Awards in London, collecting several awards and receiving top marks in the international chocolate test.
Available in 30+ varieties, with or without alcohol.
Hand-scooped is a mixture of inventiveness and manual work. The Hand-scooped Chocolates are filled chocolates. The fillings are spread in layers on long tracks. During this process up to 6 different layers are combined and coated all around with chocolate. By combining different ingredients such as marzipan and cherry brandy, something new is created all the time - ideally a flavour explosion. Thanks to the wonderful compositions of taste and their unique design the Hand-scooped Chocolates have turned into a cult.
Note:
Hand-scooped is a freshly made product without any preservatives. Shelf life: 4-6 months. We supply hand-scooped bars on customer order ('available on backorder') to ensure you get the most fresh product, direct from the Zotter factory. Leadtime is 1-2 weeks.
The latest innovative release in the Zotter family. Squaring the Circle is a chocolate collection with trendy sugar alternatives and sugar-free chocolates, available in 13 varieties, in dark, milk, white and fruit, and in several vegan options. A new world of healthy yet incredibly delicious options to explore.
Curious if Zotter would be suitable for your store? Order this sample kit for a perfect introduction to the brand! The kit includes several items from different categories.
Ordering
- We have no minimum order for EU customers.
- Minimum order for non-EU customers is €500,-
- Ordering goes by case quantity. If there's less stock than the case quantity the system won't allow you to add it to the cart. We can add this for you to your order manually. Just leave a note in the comments or contact us otherwise.
- You can order via the normal product or brand pages in the webshop or via the Quick Order Form.
- In My Quick Order you will find items you have previously ordered - even more convenient for repeat purchases!
- Both the Recommended Retail Price (excl. VAT) as well the wholesale price (excl. VAT) is indicated for each product.
Product types and lead time
We work with a tiered lead-time structure and the lead-time depends on the type of product. We distinguish three types of products in our range;
| Stock products | Zotter backorder products (e.g. Hand-Scooped, Squaring the Circle) | Special Order products | |
|---|---|---|---|
| Brands / products | Amano, Aruntam, Cacaosuyo, Chocolate Tree, Dick Taylor, Fjåk, Fossa, Fruition, Hogarth, Menakao, MIA, Raaka, Taza, To'ak and Zotter. | All Zotter hand-scooped bars, all squaring the circle and all product from the Zotter range that are not available online but only via the price & ordersheet. | Cuna de Piedra, French Broad, Letterpress, Luisa Abram, Mañoa, Markham & Fitz, Qantu, Ritual and Solstice. |
| Procedure | These we supply from stock | These we do not stock and supply on customer order only. | These we do not stock, we collect all orders from our customers during the month and we order it in from the US on the first day of the new month, lead-time is then before the 10th of that month. For example: - if you order on Sept 2nd, you will get the product before Oct 10. - if you order on Sept. 30th, you will also get it before Oct. 10th. - this applies to every month. |
| Lead-time | 1-3 working days | 1-2 weeks | 10 days to 40 days |
On the Product page ('product data' tab) as well as on the Quick Order Form the type of product and the respective lead-time is indicated.
Orders combining Stock and Special Order Products
If your order consists of product from more than one lead-time category we will normally ship when the order is complete (when the Special Order products have been received). In case the despatch date as a result of that comes to more than two weeks we will contact you to confirm to wait or make a partial delivery.
Shipping
We ship by DHL or PostNL. These usually deliver within 24 hours (within Holland and Belgium). For other countries the lead-time is about 2-3 days. After your order is processed and ready to ship you will receive a notification by email, detailing the scheduled delivery date and a Track & Trace code.
Shipping cost per country
We charge a fixed fee for shipping (figures exclude VAT):
| Countries | shipping costs | free shipping order value |
|---|---|---|
| Austria | €14,95 | €200 |
| Belgium | €9,34 | €200 |
| Bulgary | €22,32 | €300 |
| Croatia | €18,86 | €250 |
| Cyprus | 20,62 | €250 |
| Czech Republic | €17,32 | €250 |
| Denmark | €14,87 | €200 |
| Estonia | €27,50 | €300 |
| Finland | €28,73 | €300 |
| France | €11,87 | €200 |
| Germany | €9,39 | €200 |
| Greece | €24,03 | €300 |
| Hungary | €17,94 | €250 |
| Ireland | €20,45 | €250 |
| Italy | €20,20 | €250 |
| Latvia | €27,47 | €300 |
| Lithuania | €27,47 | €300 |
| Luxembourg | €17,10 | €250 |
| Malta | €22,62 | €300 |
| Monaco | €11,87 | €250 |
| Netherlands | €6,10 | €150 |
| Poland | €15,44 | €200 |
| Portugal | €21,12 | €250 |
| Romania | €18,27 | €250 |
| Slovakia | €17,94 | €250 |
| Slovenia | €17,94 | €250 |
| Spain | €18,87 | €250 |
| Sweden | €19,12 | €250 |
| United Kingdom | €25,22 | €300 |
| ** Rest of the world ** | Actual cost (to be quoted) | Not available |
| We continue shipping throughout the summer! If the temperature reaches 24ºC, we ship all orders in special insulation packaging with ice-gel-packs. These survive temperatures up to 35 degrees for about 3 days. At no extra cost! |
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We can arrange transportation for orders to customers outside the EU and will provide an estimate of the shipping cost. Alternatively, you can arrange shipping & collection yourself.
In case you wish to book your own transport, you can indicate this at checkout. In which case we do not charge shipping- or order costs.
We continue shipping throughout the summer!
If the temperature reaches 24ºC, we ship all orders in special insulation packaging with ice-gel-packs. These survive temperatures up to 35 degrees for about 3 days. At no extra cost!
- Before shipping we check the weather forecast at our location, the destination, and locations along the route (if known).
- We make sure that the parcels are collected by the carrier as late as possible in the afternoon.
- In case of warm weather we ship out from Monday-Wednesday depending on the expected transit time. And in order to exclude risk of parcels being stored in a carrier's warehouse over the weekend.
EcoCoolBox: an environmentally friendly insulated packaging
The EcoCoolBox which we use for insulated shipping is a unique, completely paper-based and environmentally friendly insulated packaging with an equal or even better insulation performance than EPS (tempex / styrofoam) based solutions. The liners of the boxes are made of fine paper fibres. These fibres have outstanding isulation characteristics, comply to European directives for contact with food products, are 100% recycable, and are made of clean recycled cardboard.
What you can do yourself
Please insure that the delivery address will not result in the package sitting outdoors for any length of time. The High Five Company is not liable for theft or damage during shipping or upon delivery. We highly suggest shipping where you can receive the package immediately. The High Five Company is not responsible for incorrect shipping addresses or addresses where delivery results in a package remaining in a hot, rainy, or otherwise unsuitable environment.
When we pause shipping
We pause shipping orders if the ambient temperature is over 35ºC in our and/or your location, in which case will delay such orders. But it is your responsibility to order chocolate to be received at under 35ºC. The High Five Company will not refund or replace melted chocolate. Please note this before ordering! You may request a delay in your shipment until the ambient temperature is below 35ºC at your location by adding a note to your order.
Payment
- iDeal
- Credit card (Visa, Mastercard, American Express)
- Bancontact / Mister Cash (Belgium)
- Invoice - settlement terms 21 days d.o.i.
For new international customers we ask for payment in advance, before the dispatch of the goods. After 3 succesful orders we can switch to payment by invoice (settlement terms 21 days d.o.i.).
Product types and lead time
We work with a tiered lead-time structure and the lead-time depends on the type of product. We distinguish three types of products in our range;
| Stock products | Zotter backorder products (e.g. Hand-Scooped, Squaring the Circle) | Special Order products | |
|---|---|---|---|
| Brands / products | Amano, Aruntam, Cacaosuyo, Chocolate Tree, Dick Taylor, Fjåk, Fossa, Fruition, Hogarth, Menakao, MIA, Raaka, Taza, To'ak and Zotter. | All Zotter hand-scooped bars, all squaring the circle and all product from the Zotter range that are not available online but only via the price & ordersheet. | Cuna de Piedra, French Broad, Letterpress, Luisa Abram, Mañoa, Markham & Fitz, Qantu, Ritual and Solstice. |
| Procedure | These we supply from stock | These we do not stock and supply on customer order only. | These we do not stock, we collect all orders from our customers during the month and we order it in from the US on the first day of the new month, lead-time is then before the 10th of that month. For example: - if you order on Sept 2nd, you will get the product before Oct 10. - if you order on Sept. 30th, you will also get it before Oct. 10th. - this applies to every month. |
| Lead-time | 1-3 working days | 1-2 weeks | 10 days to 40 days |
On the Product page ('product data' tab) as well as on the Quick Order Form the type of product and the respective lead-time is indicated.
Orders combining Stock and Special Order Products
If your order consists of product from more than one lead-time category we will normally ship when the order is complete (when the Special Order products have been received). In case the despatch date as a result of that comes to more than two weeks we will contact you to confirm to wait or make a partial delivery.
