- We have no minimum order for EU customers.
- Minimum order for non-EU customers is €500,-
- Ordering goes by case quantity.
- You can order via the normal product pages in the webshop or via the Quick Order Form.
- In My Quick Order you will find items you have previously ordered - even more convenient for repeat purchases!
- Both the Recommended Retail Price (incl. 9% VAT) as well the wholesale price (excl. VAT) is indicated for each product.
Product types and lead timeWe work with a tiered lead-time structure and the lead-time depends on the type of product. We distinguish three types of products in our range;
|Stock products||Special Order Zotter||Special Order products|
|Brands / products||Amano, Bean Geeks, Cacaosuyo, Chocolate Tree, Dick Taylor, Fjåk, Fruition, Menakao, MIA, Raaka, Taza, To'ak and Zotter.||All hand-scooped products||Cuna de Piedra, French Broad, letterpress, Luisa Abram, Mañoa, Markham & Fitz, Qantu, Ritual and Solstice.|
|Procedure||these we supply from stock||these we do not stock and supply on customer order||these we do not stock either, we collect all orders from our customers during the month and we order it in from the US on the first day of the new month, lead-time is then before the 10th of that month.
- if you order on Sept 2nd, you will get the product before Oct 10.
- if you order on Sept. 30th, you will also get it before Oct. 10th.
- this applies to every month.
|Lead-time||1-3 working days||1-2 weeks||10 days to 40 days|
Orders combining Stock and Special Order ProductsIf your order consists of product from more than one lead-time category we will normally ship when the order is complete 9when the Special Order products have been received). In case the despatch date as a result of that comes to more than two weeks we will contact you to confirm to wait or make a partial delivery.
DeliveryWe ship by DPD. DPD usually deliver within 24 hours (within Holland and Belgium). For other countries the lead-time is about 2-3 days. After your order is processed and ready to ship you will receive a notification by email, detailing the scheduled delivery date and a Track & Trace code. Shipping costs We charge a fixed fee for shipping (figures exclude VAT):
|Zone 1||Zone 2||Zone 3||Zone 4||Zone 5||Zone 6|
|Rest of the world|
|Shipping costs||€7,50||€12,50||€20,-||€25,-||€30,-||Actual cost|
|Free order (free shipping)||€300,-||€450,-||€750,-||€1.000,-||€1.250,-||none|
- Invoice - settlement terms 21 days d.o.i.
- In advance, before despatch of the goods.
Special Order ProductsOrders for special-order products cannot be cancelled after the set cut-off date. Upon placing the order a payment obligation exists. Invoice The invoice for your order is send by email when the order is processed and shipped.
- All suggested retail prices are incl. 9% VAT, all wholesale prices are exclusive of VAT.
- It is possible to apply 0% VAT for EU customers based outside Holland. Please store your VAT number in the designated area of your account pages, or the checkout page.