We ship by DPD. DPD usually deliver within 24 hours (within Holland and Belgium). For other countries the lead-time is about 2-3 days. After your order is processed and ready to ship you will receive a notification by email, detailing the scheduled delivery date and a Track & Trace code.
We charge a fixed fee for shipping (figures exclude VAT):
| ||Zone 1||Zone 2||Zone 3||Zone 4||Zone 5||Zone 6
|Rest of the world
|Shipping costs||€7,50||€12,50||€20,-||€25,-||€30,-||Actual cost
|Free order (free shipping)||€300,-||€450,-||€750,-||€1.000,-||€1.250,-||none
We do not arrange transportation for orders to customers outside the EU, these need to arrange shipping themselves.
In case you wish to book your own transport, you can indicate this at checkout. We then do not charge shipping- or order costs.
- Invoice - settlement terms 21 days d.o.i.
- In advance, before despatch of the goods.
Late Payment Policy:
We send two reminders, within 1 and 2 weeks after the due date. We apply a 10% late fee for late payments more than 14 days overdue plus any charge involved of collecting service.
Special Order Products
Orders for special-order products cannot be cancelled after the set cut-off date. Upon placing the order a payment obligation exists.
The invoice for your order is send by email when the order is processed and shipped.
Best By Date (BBD)
Attention: the date format on all American packaging is as follows: MM-DD-YY (the month first, opposite to what is custom in Europe).
American artisanal chocolate makers normality give 12 months from date of production. Chocolate which we supply you with has a Best By Date of minimum 4 months.
We discount and clear all product with a shorter Best By Date.