It's our 10th Birthday! Get 10% off everything this month.

Warm Weather Shipping

We continue shipping throughout the summer!

If the temperature reaches 24ºC, we ship all orders in special insulation packaging with ice-gel-packs. These survive temperatures up to 35 degrees for about 3 days. At no extra cost!

Before shipping we check the weather forecast at our location, the destination, and locations along the route (if known).

We make sure that the parcels are collected by the carrier as late as possible in the afternoon.

In case of warm weather we ship out from Monday-Wednesday depending on the expected transit time. And in order to exclude risk of parcels being stored in a carrier's warehouse over the weekend.

EcoCoolBox: an environmentally friendly insulated packaging

The EcoCoolBox which we use for insulated shipping is a unique, completely paper-based and environmentally friendly insulated packaging with an equal or even better insulation performance than EPS (tempex / styrofoam) based solutions. The liners of the boxes are made of fine paper fibres. These fibres have outstanding isulation characteristics, comply to European directives for contact with food products, are 100% recycable, and are made of clean recycled cardboard.

What you can do yourself

Please insure that the delivery address will not result in the package sitting outdoors for any length of time. The High Five Company is not liable for theft or damage during shipping or upon delivery. We highly suggest shipping where you can receive the package immediately. The High Five Company is not responsible for incorrect shipping addresses or addresses where delivery results in a package remaining in a hot, rainy, or otherwise unsuitable environment.

When we pause shipping

We pause shipping orders if the ambient temperature is over 35ºC in our and/or your location, in which case will delay such orders. But it is your responsibility to order chocolate to be received at under 35ºC. The High Five Company will not refund or replace melted chocolate. Please note this before ordering! You may request a delay in your shipment until the ambient temperature is below 35ºC at your location by adding a note to your order.

Happy Birthday to us!

This month The High Five Company is celebrating ten years in the chocolate game! Where does the time go?!

Thanks to everybody who has been involved along the way, especially all of our incredible customers and suppliers. We love the craft chocolate industry and all the beautiful people we’ve connected with over the years.

To celebrate our 10th birthday we have a special offer running from 5 to 31 August 2024: 10% discount on every order with coupon code 10YEARS (this excludes sales items)

Place your wholesale orders today.

CRAFT CHOCOLATE

Seasonal chocolate

Drinking chocolate

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It’s our 10th Birthday! Get 10% off everything this month.

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CRAFT CHOCOLATE

Seasonal chocolate

Drinking chocolate

Couverture

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